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System Certification

ISO 10002 - Customer Satisfaction and Complaints Handling

Put complaints handling at the centre of customer satisfaction.

Great customer service includes responding to and resolving complaints quickly - it also plays a large part in winning new business and strengthening loyalty.

ISO 10002 is the international standard for customer satisfaction. It provides guidelines for putting in place your own complaints management system and processes – helping you to identify complaints, their root cause and ways to eliminate them.

Customer-focused solutions that inspire trust

Improve your complaints management processes and strengthen customer relationships for long-term success.

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    Identify causes of complaints and negative operational trends.

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    Resolve more complaints by putting customers at the heart of your approach.

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    Engage staff with new customer service training opportunities.

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    Handle customer complaints more effectively with robust management controls.

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