As one of the largest ambulance services in the country, serving over 5 million people, YAS needed to take operational capabilities up to the highest levels and set a national benchmark for services.
Putting outstanding operational efficiency at the heart of saving lives
Yorkshire Ambulance Service see business continuity systems and standards as key to delivering the efficiency and consistency that saves lives.
Improving planning for Yorkshire Ambulance Service (YAS)
Emergency planning for emergency services
The Civil Contingencies Act deals with emergency preparedness and establishes a clear set of roles and responsibilities for those involved in emergency preparation and response at the local level.
YAS’s senior management team shared a commitment to wanting to be the best in the space. Recognizing the value of standardization led them to allocating resources accordingly; understanding compliance requirements for the Act proved to be the “tipping point” for organizational change and improvement.
When expecting the unexpected becomes a life-saving issue
Attaining Business Continuity Management (ISO 22301) was identified by YAS as the standard to enable to continue operations during business disruption and emergencies during a planned or unplanned event.
ISO 22301 utilizes a Business Continuity Management System to enable effective, timely response to disruption. An annual audit ensures standards are maintained and the organization remains compliant and prepared.
Delivering trust for the people of Yorkshire
Within five years, YAS had 27 departments working towards the certification scheme, with 15 certified. The benefits YAS have seen include:
The right response at the right time
YAS has a broad remit and encounters all types of geographies and environments – from isolated moors and dales to coastlines and inner city areas.
6,000 square miles covered
5 million people served
7,200 staff employed
3,500 calls taken on average each day
Preparing for business continuity
ISO 22301 emphasizes the importance of developing business continuity management processes, and continuous organizational improvement based on audits and measurements. It’s one example of why we’re trusted partners for organizations worldwide.
Put people first
In any workplace, nothing’s more important than safety and wellbeing. Contact us to explore how you can deliver the very best for your employees.