ISO 20000-1 Awareness On-Demand Training Course

Level Understanding Duration 30 minutes

Available to book: On-demand elearning £90 + VAT Book your place

Available to quote: In-house Buy multiple licences

Do you want to add value to your organization and the services you deliver?
BSI has developed a short session that makes you and your teams aware of what service management is, why it is important, and how your organization manages it. It also considers how you are a vital piece of the puzzle and what you can do to help your organization.

Having a consistent level of awareness across an organization can support employees to make informed decisions, enabling them to navigate complex situations with clarity and confidence. Ensuring everyone has a shared fundamental understanding of your management system can help embed continual improvement and maximize the benefits of ISO 20000-1.

On-demand - training that’s even more flexible
BSI’s on-demand courses are market-leading and available 24/7. Developed by top subject matter experts, they contain the same high-quality content you will find in our tutor-led training, but with the added benefit of being able to learn at your own pace and at any time.

How will learners benefit?

This course will help learners to:

Understand why service management is important
Describe what service management is
Understand why service management matters to your organization
Describe what Service Management System (SMS) is
Understand how your role helps your organization achieve its management system objectives and conformance

This course will help you and your teams to:
- Describe what a Service Management System is
- Explain why a Service Management System is important and the benefits it brings
All staff especially those who are within scope of an ISO/IEC 20000-1:2018 service management system (SMS).
On completion, delegates will be awarded an internationally recognized BSI Training Academy certificate.

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