The organization decided to partner with BSI Professional Services to guide them along the path to successful ISO 9001 certification. The process involved establishing a solid structure of project management and helping the management team to develop an effective internal communication strategy to clarify the benefits of using ISO 9001 throughout the business. Team members were then trained to use the new communication strategy, ensuring it reached all levels of the organization.
BSI's consultant also conducted a gap analysis and working closely with management, planned on how to best address these gaps. The next steps involved training for all internal auditors, help with the selection of a certification body and guidance on how to manage the certification audit.
Within nine months of the project kicking off, the organization successfully passed their 14-day certification audit without a single non-conformity being raised. The ISO 9001 initiative is now also being rolled out to other parts of the business.