You can check if a company has been certified by BSI here.
Making a complaint against a Company/goods/service
You can talk to one of our representatives to provide feedback relating to a product or service you have received from BSI. Please click here for more details.
Consumer issues will need to be discussed with the Citizen's Advice Bureau.
If you would like to make a complaint regarding a company/goods/service you have received externally from BSI you will need to take this up with the organisation itself. For advice on this process, please visit the Citizen’s Advice Bureau.
I want to Report a company
You can report a company to your local trading standards authority here.
BSI plays a crucial role in providing excellence via the publication of British Standards and the many assurance related services we offer.
BSI does not offer any regulatory services and our database does not show all companies offering accreditation services.
You can check the validity of a BSI issued certificates here.
We maintain a close relationship with Trading Standards as we are contingent to their investigations.
If you have reported a company to Trading Standards, please be patient whilst this is being investigated. You should follow up any inquiries with the authority itself.
When contacted by Trading Standards, BSI will assist them with their investigations. Please be advised that this is only upon the contact of the authority and with the authority itself.
By the nature of Trading Standards investigations, our standards may need to be referenced during the process. Should this be the case, please be advised that Trading Standards have access to our database of standards. You will not need to purchase any standards, however if you still wish to do so, you can purchase online here.
If your query is not addressed above, please contact our representatives here:
0345 086 9001