Customers expect high value service, and will reward organizations and brands with the loyalty of repeat custom when receiving exceptional customer service. You can now independently assess, improve and certify your customer service in a changing landscape, with the BSI Kitemark for customer service certification programme.
The Kitemark for customer service is a mark of quality and distinction. It proves that you put your customers first and take great care to give them a service experience that consistently meets their expectations. Built upon the guiding principles of the codes of practice for customer service (BS 8477:2014 + A1:2020) and quality management (BS ISO 10002:2018), the Kitemark conducts robust assessments across customer service and complaint management for better customer satisfaction.