We can all become vulnerable at any time, whether it’s through disability, ill health, financial hardship, mental health problems or life events such as relationship breakdown. But with the right practices in place, consumers can access trusted services when they need them most. To help consumers to have confidence in trusted services when they need them most, and to help businesses to showcase their best inclusive service practices, the BSI Kitemark programme is formulated using best practice from BS ISO 22458 (formerly BS 18477) and the requirements of some of the UK’s leading regulatory bodies.
Protecting more than 55m vunerable consumers across the British Isles, BSI Kitemark certification for inclusive service is open to all wanting to demonstrate best practice. The programme is tailored to regulatory requirements within the following sectors:
Energy sector – aligned with the requirements of Ofgem
Water sector – aligned with the requirements of Ofwat
Finance sector – aligned with the requirements of the FCA
