BSI Kitemark™ for the Ofcom Metering and Billing Direction

The Ofcom Metering and Billing Direction is a technical standard intended to ensure that communications providers have in place compliant systems will deliver accurate bills to customers.

Organizations who provide communication services covered by this, with a relevant annual turnover in excess of £55m, must have their metering and billing systems assessed by independent third-party assessors (Approval Bodies) such as BSI against this standard.

This approach helps to provide consumers with confidence and enables the providers to show they can be trusted.
The Ofcom Metering and Billing Direction covers areas such as:

• Tariffs: so that consumers can understand how their charges are calculated
• Billing: so that consumers can trust their bills are accurate
• Risk management: in relation to the total metering and billing system (TMBS) so that providers can build resilience

BSI is a globally recognized certification body with over one hundred years’ experience in independently certifying products and services. We are proud to offer certification to the Ofcom Metering and Billing Direction.

Organizations that choose BSI get extra value when they meet the requirements of the Ofcom Metering and Billing Direction as they will also be awarded BSI Kitemark certification. Exclusively available from BSI, Kitemark certification is known as the ultimate Mark of Trust.

Some of the top reason’s organizations choose BSI Kitemark certification include:

• 67% of UK consumers recognize the BSI Kitemark and they associate the symbol with rigor and quality
• Consumers believe products and services displaying the BSI Kitemark are tried and tested.
• 58% of consumers say BSI Kitemark is a believable indication of quality
• BSI clients tell us that Kitemark certification helps them to improve customer satisfaction

*Source Kitemark consumer survey 2018