Inclusive service verification | BS 18477

Inclusive service verification | BS 18477

Protect consumers and inspire trust

Protect consumers and inspire trust

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Inclusive service verification
Inclusive service verification
Red Overlay

Inclusive service verification

Inclusive service verification demonstrates that your company is compliant to BS 18477 and provides an inclusive service that is available, usable and accessible to all consumers equally – regardless of personal circumstances.

How does the standard help vulnerable consumers? 

BS 18477 provides a framework to help organizations and their employees understand the underlying factors involved in consumer vulnerability, and work to develop processes to help with the problem. Inclusive service verification covers topics such as the identification of customer vulnerability, inclusive design of products and services and data collection, protection and sharing.

Why choose BSI