How does BS ISO 22458 help vulnerable consumers?
Superseding BS 18477, BS ISO 22458 provides a framework to help organizations and their employees understand the underlying factors involved in consumer vulnerability, and work to develop processes to help with the problem.
We can all become vulnerable at any time. Ill health, financial hardship, mental health problems or life events such as relationship breakdown can impact anyone, at any time. As consumers, that vulnerability makes it so much harder to make smart, informed choices. That's why it's important to be able to look for an independent mark of trust for reassurance.
BSI provide a robust assessment of organizational process based on outcomes and measure and aligned, where possible, to existing regulations and guidance. In this way the Kitemark ensures that you can identify products that meet the high Kitemark safety, performance, and quality standards. You can have confidence in any provider that is BSI Kitemark certified.