Customer Feedback Policy and Procedure for Regulatory Services
BSI is committed to providing an efficient and responsive service to our customers and stakeholders. Whilst every effort is taken to meet the high standards expected of us, sometimes things can still go wrong. When this occurs, we need to be informed so that every effort can be made to put things right and prevent further shortcomings in the future. One of the ways in which we are committed to this and to continuing to improve our service to you and others is by listening and responding to your complaints, compliments and comments.