ISO 10002 is the international standard for customer satisfaction. It provides guidelines for putting in place your own complaints management system and processes – helping you to identify complaints, their root cause and ways to eliminate them.
System Certification
ISO 10002 - Customer Satisfaction and Complaints Handling
Put complaints handling at the centre of customer satisfaction.
Great customer service includes responding to and resolving complaints quickly - it also plays a large part in winning new business and strengthening loyalty.
Customer-focused solutions that inspire trust
Improve your complaints management processes and strengthen customer relationships for long-term success.
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Identify causes of complaints and negative operational trends.
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Resolve more complaints by putting customers at the heart of your approach.
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Engage staff with new customer service training opportunities.
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Handle customer complaints more effectively with robust management controls.
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