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ISO 9001:2015 Quality Management Systems Awareness On-demand Training Course

Maximise your budget and upskill your teams with multiple licences.

Level Understanding Duration 30 minutes
Available to book: On-demand elearning £85 + VAT Book your place
Available to quote: In-house Buy multiple licences

Quality in an organization means consistently meeting customer expectations. Some describe it as excellence, the absolute best, or value. In the organizational context, it's up to your organization to understand and categorize how customers perceive quality. This helps your organization strive to meet those expectations.

This awareness course will help you and your teams understand what quality is, why it’s important, the role of the management system, and the part that each employee plays to achieve the management system's objectives and ensure conformity.

Having a consistent level of awareness across an organization can support employees to make informed decisions, enabling them to navigate complex situations with clarity and confidence. Ensuring everyone has a shared fundamental understanding of your quality management system can help embed continual improvement and maximize the benefits of having ISO 9001.

On-demand - training that’s even more flexible

BSI’s on-demand courses are market-leading and available 24/7. Developed by top subject matter experts, they contain the same high-quality content you will find in our tutor-led training, but with the added benefit of being able to learn at your own pace and at any time.

How will learners benefit?

This course will help learners across the organization to:

  • Understand what is meant by quality
  • Appreciate why quality is important to the organization
  • Recognize some of the issues associated with quality
  • Identify how they can support the organization’s quality efforts
  • Upon completion of this course, delegates will be able to:

    • Understand why quality is important
    • Understand how their role helps the organization achieve its management system objectives and conformance
    • Describe what quality is
    • Understand why quality matters to the organization
    • Describe what quality management system (QMS) is
    • Identify the benefits of and implications of non-conformance to a quality management system
  • This course is ideal for all staff, especially those who are within scope or have an interest in an ISO 9001 management system.

    • This is an online, interactive on-demand course.
    • The course content is both detailed and engaging, with explanations, activities, and knowledge checks to enhance your learning.
    • On completion, delegates will be awarded an internationally recognized BSI Training Academy certificate.
  • Explore our BSI Academy knowledge bundles, giving you great savings across multiple courses and an opportunity to maximize your training budget.
    Find out more.

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