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    ISO/IEC 20000-1:2018 Lead Implementer Training Course

    ISO/IEC 20000-1:2018 Lead Implementer Training Course

    Level Implementation Duration 5 days
    Available to book: Instructor led training £2535 + VAT View dates and book now
    Available to quote: In-house Request a quote

    This training combines our ISO 20000-1 requirements and implementation courses, with an additional 2 days of content with examination. This will provide you with: An in-depth understanding of the Standard; the best practice methods to implement the Standard within your organization; and ensure its effectiveness by teaching you management skills such as; leadership, effective delegation, problem solving and motivation.

    How will you benefit?

    This course will help you:

    • Gain an in-depth knowledge of the requirements of ISO 20000-1
    • Develop the confidence to apply this knowledge within your organization
    • Be able to perform a detailed gap analysis and project plan
    • Know what each clause requires for effective implementation
    • Develop the management skills to be able to effectively lead the implementation of an effective ISO 20000-1 management system within your organization
    • Be able to prove your knowledge via completion of the course exam
    • You’ll have the knowledge to:

      • Describe an SMS
      • Explain why an SMS is important and its benefits
      • Explain the background of ISO/IEC 20000-1 and its intended outcome
      • Recall the terms and definitions used
      • Define the key concepts and structure of ISO/IEC 20000-1
      • Identify the main requirements of ISO/IEC 20000-1
      • Recognize the route to certification
      • Recognize a typical framework for implementing ISO/IEC 20000-1
      • Interpret key concepts and requirements of ISO/IEC 20000-1 from an implementation perspective
      • Identify the benefits specific to your organization in relation to implementing an effective SMS
      • Prepare for third party certification

      You’ll have the skills to:

      • Conduct a baseline review of an organization’s current position with regard to ISO/IEC 20000-1
      • Create and support the implementation of an action plan
      • Implement key requirements of ISO/IEC 20000-1
      • Identify the leadership skills, based on best practice, to lead the implementation of a management system, including:
        • Leading the implementation project
        • Support and planning tools
        • Facilitating organizational change
        • Effective delegation
        • Motivation
    • Those who are responsible for the management and implementation of an ISO 20000-1:2018 management system.

      • Detailed course notes
      • On completion, you'll be awarded an internationally recognized BSI Training Academy certificate

      Durations

      • Classroom-based training: Duration = 5 days, with a physical exam on the last day of the course
      • Live-online training: Duration = 4 days, with access to an online exam to be taken in your own time
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