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ISO/IEC 20000-1:2018 Lead Implementer Training Course

ISO/IEC 20000-1:2018 Lead Implementer Training Course

Level Implementation Duration 5 days
Available to book: Instructor led training £2535 + VAT View dates and book now
Available to quote: In-house Request a quote

This training combines our ISO 20000-1 requirements and implementation courses, with an additional 2 days of content with examination. This will provide you with: An in-depth understanding of the Standard; the best practice methods to implement the Standard within your organization; and ensure its effectiveness by teaching you management skills such as; leadership, effective delegation, problem solving and motivation.

How will you benefit?

This course will help you:

  • Gain an in-depth knowledge of the requirements of ISO 20000-1
  • Develop the confidence to apply this knowledge within your organization
  • Be able to perform a detailed gap analysis and project plan
  • Know what each clause requires for effective implementation
  • Develop the management skills to be able to effectively lead the implementation of an effective ISO 20000-1 management system within your organization
  • Be able to prove your knowledge via completion of the course exam
  • You’ll have the knowledge to:

    • Describe an SMS
    • Explain why an SMS is important and its benefits
    • Explain the background of ISO/IEC 20000-1 and its intended outcome
    • Recall the terms and definitions used
    • Define the key concepts and structure of ISO/IEC 20000-1
    • Identify the main requirements of ISO/IEC 20000-1
    • Recognize the route to certification
    • Recognize a typical framework for implementing ISO/IEC 20000-1
    • Interpret key concepts and requirements of ISO/IEC 20000-1 from an implementation perspective
    • Identify the benefits specific to your organization in relation to implementing an effective SMS
    • Prepare for third party certification

    You’ll have the skills to:

    • Conduct a baseline review of an organization’s current position with regard to ISO/IEC 20000-1
    • Create and support the implementation of an action plan
    • Implement key requirements of ISO/IEC 20000-1
    • Identify the leadership skills, based on best practice, to lead the implementation of a management system, including:
      • Leading the implementation project
      • Support and planning tools
      • Facilitating organizational change
      • Effective delegation
      • Motivation
  • Those who are responsible for the management and implementation of an ISO 20000-1:2018 management system.

    • Detailed course notes
    • On completion, you'll be awarded an internationally recognized BSI Training Academy certificate


    • Classroom-based training: Duration = 5 days, with a physical exam on the last day of the course
    • Live-online training: Duration = 4 days, with access to an online exam to be taken in your own time
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