The standard helps ensure that inspection personnel are adequately skilled, trained, and qualified. It provides criteria for the methods and procedures of conducting inspections and reporting inspection results, to ensure accuracy, consistency, and impartiality. Improving the efficiency of inspection results in faster turnaround times and increased customer satisfaction.
ISO/IEC 17020 is used by regulatory authorities, certification bodies, inspection service providers, and other organizations required to demonstrate competence in inspections.
