Standard

ISO 10008 - Business-to-Consumer Electronic Commerce Transactions

Improve quality and enhance customer satisfaction with secure, reliable, and efficient electronic commerce transactions (ECT).

Boost consumer confidence and satisfaction by creating a robust business-to-consumer (B2C) ECT system.

Desiged for use by any organization, ISO 10008 equips you with principles to create fair, transparent, and secure commerce transactions.

Focused on building consumer trust and satisfaction, ISO 10008's guidelines target B2C ECT involving consumers as a key customer group. It is applicable to any organization engaged in, or planning to be engaged in, a B2C ECT, regardless of size, type and activity.

The standard's framework helps organizations to continuously improve and refine systems to gain a competitive advantage and bolster customer-centric processes. The guidance within ISO 10008 can complement an organization’s quality management system.

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Enhance your knowledge of efficient B2C ECT systems

Equip your organization with the tools to implement a continuous monitoring and improvement system.

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Empower your team with the knowledge, skills, and confidence they need to implement ISO 10008 and improve your B2C ECT systems.

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Implement best practice in your organization's management of ECT systems

ISO 10008 provides essential guidance for businesses to enhance customer satisfaction by efficiently managing B2C electronic commerce transactions.

Build trust with clear and transparent transaction processes.
Streamline your operations to adhere to compliance and consumer protection laws.
Establish market-leading commitment to quality management and customer satisfaction.
Increase the satisfaction of consumers who interact with your organization.
Instil confidence within your organization with fair, effective, and secure B2C ECT systems.
The guidance can complement existing systems, enhancing overall organizational performance.