Product recalls involve warning consumers about products that are in the market and are subsequently found to be potentially unsafe. The corrective actions usually involve publicity such as posters placed in retail sites informing consumers of the recall, but until now there has been no standard approach to identifying best practice in this area.
The lack of a standardized approach means that some consumers will continue to use products that have been found to be potentially unsafe. In worst-case scenarios, this can result in injury, death or damage to property.
PAS 7100 sets out good practice for monitoring, assessing, notifying of and correcting unsafe products. The PAS puts emphasis on developing a corrective action plan in advance of actual need, in order to ensure that recalls are as efficient as possible. The PAS also provides regulators with guidance on the assistance that should be available for businesses to meet their responsibilities.
The new PAS has government backing, with sponsorship from the Regulatory Delivery directorate of the Department for Business, Energy & Industrial Strategy (BEIS). The steering group also featured consumer representatives to ensure that the resulting PAS prioritizes the interests of consumers.