British Gypsum, part of multinational building materials group Saint-Gobain, is the UK’s leading manufacturer of interior lining products, including plaster and plasterboard. Management system standards are central to the business, supporting its strong focus on quality and customer service. It has certifications to ISO 9001 (Quality), ISO 14001 (Environment) and, at two plants, BS OHSAS 18001 (Occupational Health & Safety).
Driven mainly by a desire to improve operational efficiency, several years ago the company purchased Entropy. As Amanda Nurcombe, Company Quality Systems Manager, explains, “We recognized the need for a system to hold all our knowledge in one place. Prior to using Entropy, information was spread across shared drives.”
Entropy is used by around 100 staff, from senior management to the quality, safety and environment teams and local shift managers. It has a dual purpose, day-to-day on the procedure side, to ensure things are being done correctly, and for audits. “All our internal and external audits are managed in Entropy,” says Amanda. “The audit side more or less runs itself, automatically sending reminder emails, and tracking progress. Before we had Entropy we’d be chasing people constantly. The system saves us three or four working days a month just on the audits.”