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    Two ARC team members in branded black polo shirts stand outside the company's reception entrance, holding a large BSI Kitemark for Vehicle Damage Repair certification plaque.
    • Case Study
      Quality

    Fylde Coast ARC strengthens quality with BS 10125

    A long‑standing family‑run body shop builds consistency, confidence and customer trust through BS 10125 certification.

    “Working with BSI from the beginning of the BS 10125 standard has helped Fylde Coast ARC keep our processes robust and our repair quality consistent.” 

    Dane Hyland Director, Fylde Coast ARC
    A female airport customer service agent in a dark navy uniform and teal neck scarf smiles while directing a passenger in front of a large departures information board.
    The People

    A family‑run body shop committed to quality for over 40 years

    Second‑generation leadership driving growth, new capabilities and customer-focused repair services.

    The Challenge

    Maintaining consistent quality and future‑ready capabilities in a rapidly evolving vehicle repair industry.

    Fylde Coast ARC needed a reliable way to uphold high standards, prepare for new technologies and reassure customers and work providers.

    With rapid changes in vehicle materials, EV systems and repair expectations, Fylde Coast required a framework that kept processes aligned, training current and quality consistent.

    As the business expanded into new approvals, aluminium structural repairs and EV capability, Dane needed a certification partner that supported operational discipline, early identification of issues and a clear route for continuous improvement 

    The Solution

    A supportive, structured audit approach built on partnership and clarity

    Audits, expert guidance and collaborative scope reviews keep Fylde Coast aligned with evolving repair standards.

    Through BS 10125, Fylde Coast ARC benefits from two unannounced audits a year, ensuring consistent readiness and strong process control. BSI auditors provide clear input and strong expertise, helping the team maintain compliance while refining the company processes - ensuring a proactive approach towards quality maintenance.Scope reviews, EV and aluminium capability checks, and open dialogue ensure Fylde Coast stays ahead of industry expectations.

    Quality, confidence and continuous improvement

    Certification strengthens culture, enhances customer reassurance and supports long‑term business growth.

    Two airport staff members, a man in a dark suit and a woman in a blue uniform, greet a passenger at an AOT Suvarnabhumi Airport self-service check-in kiosk.
    • Icon description

      Stronger process consistency across all teams.

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      Improved customer trust through Kitemark certification.

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      Early visibility of improvement opportunities.

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      Confidence adapting to new repair technologies.

    Driving performance through certification

    BS 10125 reinforces operational consistency and supports growth in new repair capabilities.

    • 60 employees aligned to shared processes.

    • 75 vehicles repaired weekly.

    • Two unannounced audits annually.

    • Growing EV and aluminium repair capability.

    A female airport staff member in a blue uniform smiles as she guides a passenger through the self-check-in process at a touchscreen kiosk.
    Why BSI?

    A trusted certification partner with aligned values

    Fylde Coast ARC values BSI’s reputation, expertise and collaborative approach to continuous improvement.

    BSI offers strong industry recognition, consistent auditor support and a partnership built on shared goals. Their expertise helps Fylde Coast ARC refine processes, stay ahead of change and maintain the high standards customers rely on.

    Contact Us

    Let's shape your organization's future together

    Reach out and see how we can help guide you on your path to sustainable operational success.

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