Understanding and keeping up with industry standards can feel like navigating a maze. They are detailed documents with ever-evolving requirements that can easily overwhelm even the most experienced professionals.
Yet, falling behind or misunderstanding a standard can have real consequences: compliance gaps, costly project delays, or missed opportunities for innovation and third-party certification.
If you’re striving to stay competitive and compliant, the challenge isn’t just knowing what the standards are but understanding how they apply in practice. That’s where our Member Enquiry Service comes in.
What is the Member Enquiry Service?
For BSI Members, the Member Enquiry Service is an important tool to help you make the most of standards.
We are more than a helpdesk or a search bar. You’ll be talking to a team of expert researchers and standards professionals who can respond to complex enquiries across diverse sectors.
We interpret nuanced questions, consider important context and relevant regulations, and provide accurate information to support properly informed decision-making.
Our team of researchers draws on a deep well of insight and can ask the right follow-up questions which might very well consider things you might not have thought of.
The BSI Member Enquiry Service will deliver clear and accurate standards answers that address your specific requirements. Our work is all informed by up-to-date databases of UK and international standards and a thorough understanding of standards development and related topics.
How can the Member Enquiry Service support you?
BSI Members have been benefitting from tailored support on a wide range of standard support needs, from the simple to the complex.
Our Member Enquiry Service can help you:
- Discover if there’s a standard for a particular topic.
- Identify any changes to standards so you stay up to date.
- Find foreign standards to help you with imports, exports and new markets worldwide.
- Know what a standard includes and whether it’s relevant to your needs.
- Discover any withdrawn standards - our researchers can identify the withdrawn standard and when it last applied and look at the history of standards within a specific sector.
Overcome your standard-related challenges with expert knowledge
A key benefit of our Member Enquiry Service is the exclusive access it gives you to information that isn’t available to the public or via AI search tools. This includes not just published standards, but also draft versions, committee knowledge, and other internal resources.
Together, these provide essential context, technical detail, and early insight into what might be coming next. And, because these materials are part of BSI’s proprietary internal standards database, they aren’t indexed by search engines or shared with third-party tools, which means you can get trusted answers to your standard-related questions faster than anyone else.
As a BSI Member using the Member Enquiry Service, you have access to relevant detail: cross-referenced standards, unpublished updates and even withdrawn standards spanning decades. Having this kind of insight can help you understand what’s changing and what it means for your business, so you can act quickly.
In short, the Member Enquiry Service is the deep, authoritative knowledge that gives you a competitive edge (and which you won’t find anywhere else).
BSI Members can contact us on knowledgecentre@bsigroup.com or +44 20 8996 7004. We're here 09:00am – 17:00pm, Monday – Friday, and we'll aim to reply within 24 hours (UK business hours).
Discover more about BSI Membership
Become a BSI member and you’ll be joining over 11,000 organizations committed to making positive change through standards.
By becoming a member you’ll:
- Get extra support in implementing standards via a team of research professionals and stay up to date with relevant changes to standards with a monthly spreadsheet.
- Receive a personalized Membership certificate and digital Membership badge to help your organization stand out from the competition.
- Enjoy a 50% saving on British Standards and 50% off subscriptions to BSI Knowledge and BSI Compliance Navigator.
- Get 10% off ISO and other international standards.
Find out more about BSI Membership.
