Customer Service

Achieving customer satisfaction is vital for any business and wider service organizations. And good customer service can lead to customer retention, loyalty and competitive edge. We have a range of products and services to help you increase customer satisfaction from managing call centres through to handling complaints.

Customer service certification

BS 8543 Complaint handling in organisations. Specification

BS 8543 provides a specification for the design and implementation of an effective and efficient complaint-handling process for all types of commercial or non-commercial activities.

Find out more about BS 8543 certification

CCA Contact Centre Management

The CCA Global Standard© provides a framework for best practice in contact centres. It demonstrates to clients, staff, suppliers and trading partners your commitment to maintaining quality processes and meeting customers’ expectations.

Find out more about CCA certification

ISO 10002 Customer satisfaction. Complaints handling

This customer satisfaction standard helps organizations to identify, manage and understand how successfully they deal with their customers' complaints.

Find out more about ISO 10002 certification