BS10125 Scheme updates
Changes to the Kitemark scheme for vehicle damage repair are good news for body shops and garages, car makers and insurers, and retail and fleet customers.
For over 10 years, the BSI Kitemark for Vehicle Damage Repair has been helping repairers ‘prove’ themselves to motorists and work providers. Originally based at first on the publicly available specification PAS 125, and from 2014, on the full British standard BS 10125, it’s only given to repairers who have the technical competence and the management systems and procedures to operate and perform to the highest standards.
Consistency and quality are key to its credibility. A Kitemark is never awarded ‘for life’: BSI inspectors regularly return to ensure standards are being maintained and will revoke the licence to use the symbol if they uncover significant non-conformities and a client is unwilling to put things right.
The Kitemark: a sign of something special
Research shows us that the Kitemark really means something in the marketplace.
“Being associated with the widely recognised and trusted BSI Kitemark has not only enabled us to become an approved body shop for two national insurance companies, it has opened up more partnership opportunities for our business and showed our customers that we are truly serious about safe repairs.” - Trevor Reeve, Chairman, Pentagon Group
“We believe the BSI Kitemark BS 10125:2014 standard endorses the correct standards for Man, Method, Material and Machine, covering all aspects required to deliver consistent levels of quality to ensure customer satisfaction and safety is delivered in every repair.” - Adam Murray, Motor Technical Manager, Aviva, UK
“It was essential we worked to achieve the BSI Kitemark as there is no other symbol in the world that denotes such high quality and trust.”- Mark Baldwin, Managing Director, East Bilney Coachworks
GfK NoP research shows that high percentages of consumers - upwards of 80% — associate Kitemark symbols generally with honesty, quality, reassurance, safety, reputation and trust.
In other independent research carried out for BSI in 2012*, 84% of drivers said they’d feel more comfortable going to a Kitemarked repair centre — and a 2014 survey reported similar results, with 62% of 16-24 year olds and 72% of those aged 55+ saying they’d choose a garage that had a Kitemark over one that didn’t.
* An independent study conducted via OnLineBus for BSI. A total of 923 British adults aged 16+ were interviewed. Interviewing was conducted by online self-completion from 11th – 15th October, 2012. The sample was weighted to represent the 16+ population of Great Britain.