BS 10125 - Kitemark for Vehicle Damage Repair

BS 10125 - Kitemark for Vehicle Damage Repair

Exceed the industry standard for vehicle damage repair

Exceed the industry standard for vehicle damage repair
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Kitemark for Vehicle Damage Repair - BS 10125
Kitemark for Vehicle Damage Repair - BS 10125
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Recognized by automotive manufacturers and most major insurance companies, the BS 10125 BSI Vehicle Damage Repair Kitemark scheme (formerly known as PAS 125) is adopted industry-wide by the most forward-thinking body shops and accident repair centres who are committed to carrying out work only to the highest standards.

BS 10125 for Vehicle Damage Repair is the British Standard designed to help bodyshops adopt best practice in the repair of vehicles up to 5 tonnes GVW* . Written by industry experts, the standard outlines the processes and procedures to enable bodyshops to deliver safe repairs.

*except motorcycles and three wheeled vehicles

How do I get certified for BS 10125?

BSI offers a simple and clear 3 step path to BS 10125 Vehicle Repair Kitemark certification.

Step 1 – purchase a copy of BS 10125 Vehicle Repair Kitemark standard, review the requirements for one of our three license categories.

Step 2 – we provide top tips for how to implement the requirements in your organization to prepare for the certification phase. This includes assessing your current repair processes, mapping roles, responsibilities and timelines and regular reviews. We also provide a free checklist to get you ready for certification.

Step 3 – you’ll be appointed a BSI Client Manager to guide you through the formal assessment for BS 10125 Vehicle Repair Kitemark certification.

Already certified?

If you’re already certified to BS 10125 with another certification body, it may be possible to transfer your certificate to BSI. You may also consider adopting a corporate approach by centralizing all your sites’ BS 10125 certificates with BSI, thereby helping to increase the effectiveness of your management system, reduce audit duration and cost, while maximizing consistencies.

What is BS 10125 - The Vehicle Damage Repair Kitemark?

Drawing on best practice from across the industry, BS 10125 the Vehicle Damage Repair Kitemark specifies the best approach to conducting consistently safe, high quality repairs to accident damaged vehicles.

Originally based at first on the publicly available specification PAS 125, BS 10125 certification is only awarded to repairers who have the technical competence and the management systems and procedures to operate and perform to the highest standards.

Consistency and quality are key to the credibility of the BS 10125 Vehicle Damage Repair Kitemark. A Kitemark is never awarded ‘for life’: BSI inspectors regularly return to ensure standards are being maintained and will revoke the licence to use the symbol if they uncover significant non-conformities and a client is unwilling to put things right. It is a truly independent certification scheme, certified by UKAS (United Kingdom Accreditation Service). Staff are competent and trained.

Correct repair processes are follows:

  • Staff are competent and trained
  • Tools and equipment are suitable and maintained
  • Parts are appropriate for safe repair
  • Quality control procedures are followed.

What is PAS 125?

PAS 125 was the original publicly available specification for Vehicle Damage Repair Processes first launched in 2007 and revised in 2011. Due to its success and mass adoption within the automotive industry for certifying high quality vehicle repairs, PAS 125 was promoted to a full British Standard in 2011 becoming BS 10125 the BSI Vehicle Damage Repair Kitemark.

What are the benefits of BS 10125 for vehicle repair garages?

The confidence of work providers and motorists, coupled with the rigour of the scheme, translates into significant business benefits for Kitemark licence holders. Certification to BS 10125 helps:

  • improve the quality of repairs and lower the risk of re-work,
  • improve customer satisfaction and retention,
  • provide a robust base for business development and expansion,
  • differentiate your garage from the competition and enhance your brand reputation,
  • provide ongoing quality assurance through repeated, rigorous safety checks and audits,
  • keep drivers safe

In a 2015 survey of clients licensed to use the Kitemark for Vehicle Damage Repair:

  • 92% said that BSI inspectors were experts in their fields and delivered an excellent service
  • 72% saw improvements in the quality of their repairs
  • 95% said their staff were better trained as a result of the Kitemark scheme
  • 63% saw an increase in the efficiency of their processes
  • 80% saw reduced operational risk 

BS 10125 Infographic

What are the benefits for consumers?

Peace of mind that your vehicle will be repaired fully first time. Parts are genuine parts, and repair staff are adequately trained. 

Benefits for insurance companies/fleet operators?

Whether you outsource your Service, Maintenance or Repairs, or manage your own workshops, BS 10125 underpins excellence, helping to:

  • Demonstrate duty of care
  • Reduce rework costs
  • Control your whole life costs
  • Protect resell values
  • Show your commitment to high quality repairs

benefits inforgraphic

Why BSI?

Here are just some of the reasons garages and repair centres choose BSI:

  • BSI helped facilitate the development of the original standard for vehicle repair
  • The Kitemark is a nationally and internationally recognized mark of trust
  • Our BSI Kitemark Inspectors are industry specialists
  • Certified garages are listed on bsigroup.com/kitemark where consumers can search and find your business
  • Kitemark garages have the opportunity to enter the Kitemark Excellence Awards, presented at the annual Bodyshop Awards,
  • Kitemark garages receive a publicity support toolkit, including a BSI Kitemark plaque
  • We are one of the largest certification bodies globally offering certification to ISO standards such as ISO 9001 (quality management), ISO 14001 (environmental management), ISO 27001 (information security), ISO 45001 (health and safety), and ISO 50001 (energy management).
  • Vehicle Damage Repair Kitemark clients can opt for annual BSI certification to Cyber Essentials, the government scheme that, partly through external testing of Internet-facing networks and applications, reassures customers their data — and their customers’ data — is safe and secure.
  • Garages certified to BS 10125 garages can elect to undergo BSI assessment for compatibility with FCA customer complaints procedures — the opportunity to bring procedures into line with those used by FCA-regulated insurers.