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    • Case Study
      Built Environment

    Nationwide Windows & Doors: Building a thread of excellence

    Nationwide Windows & Doors consolidate multiple certifications with BSI, demonstrating their commitment to quality and best business practices.

    Testimonial

    “By embracing standards, we constantly improve our products, services, environmental performance, and workforce H&S. They drive our business forward.” 

    Chris Costall Compliance Director, Nationwide Windows & Doors
    New build building
    The People

    Nationwide Windows & Doors

    One of the UK’s leading window and door manufacturers and installers, specialising in fenestration within the social housing and new-build sectors.

    The company has achieved multiple certifications for management systems and product standards, including ISO 9001, ISO 14001, PAS 24 (Enhanced Security), BS 7412 (PVC-U windows and doors), BS 8529 (composite doorsets), and CE marking for BS EN 14351.

    The Challenge

    Certification can often be a non-negotiable requirement for customers in public-sector and housing associations.

    Significant National Windows & Doors tenders would not progress past their initial stage without holding ISO 9001 certification.

    Many clients are Registered Social Landlords operating in the public sector via local authorities and housing associations, It's a minimum requirement that suppliers hold ISO 9001. Pre-qualification questionnaires used in the industry by housing associations and new home builders are equally driven by certification.

    Another key driver had been cultivating a better business using best practices to stay ahead of competitors. NWD experienced excessive time and costs auditing its many standards due to using multiple certification providers.

    The Solution

    BSI consolidation allowed for the audit of multiple standards, reducing the number of audit days on site and estimating company financial savings of over 21%.

    This approach succeeded in using ongoing processes requiring leadership from the top and a significant investment in training. It was also supported by a company-wide commitment to the right culture.

    The company transferred certification from other certification bodies to BSI, making BSI its main auditor. We reduced their audit days with consistent auditors who could provide effective and targeted audits, increasing cost savings.

    By utilizing the ‘Plan, Do, Check, Act’ methodology that runs through the core of its product and management system standards, the company made significant improvements to its products. It enhanced the efficiency and effectiveness of its systems for managing quality, occupational H&S, and environmental issues.

    Enhancing market position, driving operational excellence and innovation.

    Benefits of holding multiple certifications with BSI has helped Nationwide Windows & Doors to:

    Family in house
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      Demonstrate high-level product performance and reliability.

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      Show company-wide commitment to best practice in quality, H&S, and environmental management.

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      Meet legal and industry requirements.

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      Facilitate tenders and strengthen bids to exceed client expectations.

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      Drive business improvement.

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      Provide a competitive advantage.

    Stats and Impact

    • Homes fitted with new windows to current standards could see a saving of up to £395 per year.

    • Replacing pre-2002 windows with new double glazing equates to taking 1.88 million cars off the road.

    “Ongoing top-down leadership and training investment are crucial. Standards provide a firm framework and require consistency.” 

    Chris Costall Compliance Director, Nationwide Windows & Door
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