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    Al Wasl Customer Happiness Centre

    Al Wasl Customer Happiness Centre
    PO Box 564
    Al Wasl Street, #15 C
    Dubai
    United Arab Emirates
    BSI logo

    Certificate number: IS 687254
    Scope: The Information Security and Privacy Management System (ISMS) at DEWA encompasses all DEWA Divisions, Processes, Locations and Services, to meet the information security needs and expectations of DEWA Stakeholders, in accordance with the statement of applicability V3.7, Dated: 22.11.2024.

    Standard/Scheme number or name Start Date Expiry Date
    ISO/IEC 27001:2022 2010-01-05 2028-01-04

    Certificate number: RSS 712012
    Scope: The planning, design and management of implementation and governance of business improvements (including Process and Service improvements) throughout DEWA, serving the stakeholders needs and strategic directions utilizing lean management principles and methodologies. Key personnel: Jayeshkumar Patel, Mohammad Alquatami, Mariam Faisal, Nader Abdelbari.

    Standard/Scheme number or name Start Date Expiry Date
    RSS 18404 2019-06-19 2028-06-18