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Service Excellence Kitemark

London Luton Airport Operations Ltd
Percival House
Percival Way
Luton
LU2 9LU
United Kingdom

Certificate Number: KM 814325
Scope: BS 8477, BS ISO 10002 and BS ISO 23592 - Requirements and principles for the delivery of customer service excellence providing outstanding customer experience.

Original Registration Date	Effective Date	Last Revision Date	Expiry Date
2025-01-27	2025-01-27	2025-01-27	2028-01-26

Site Name	Site Address	Certificate/License number	Standard/Scheme number or name
London Luton Airport Operations Ltd	Percival House Percival Way Luton United Kingdom	KM 814325	Service Excellence Kitemark