In today's fiercely competitive market, customers expect high-value service and will reward organizations and brands with repeat custom loyalty when they receive exceptional customer service. You can now independently assess, improve, certify, and gain recognition for your customer experience with the BSI Kitemark for service excellence certification programme.
The BSI Kitemark for service excellence is a mark of quality and distinction. It proves that you put your customers first and take great care to provide them with a service experience that consistently meets their expectations. Built upon the guiding principles of the codes of practice for customer service (BS 8477:2014 + A1:2020), quality management for customer satisfaction and complaints procedure (BS ISO 10002:2018), and models and principles for service excellence (BS ISO 23592:2021), the Kitemark creates a platform for delivering outstanding customer experiences, developing loyalty, and providing you with a trust mark that inspires confidence in millions.
