Standards for services
How standards help service organisations
When you’re offering a service you need to satisfy your customers, and that relies on delivering consistent quality time after time. Standards offer a superb set of tools to achieve consistent quality.
Standards lay out good practice for carrying out a whole range of services and the processes and systems that underpin them. They also explain how to build a culture that encourages the delivery of high quality services. And there’s also an array of standards that apply across specific key service sectors.
That’s not all: in a complex, interconnected global economy, standards can help you work seamlessly with supply chains and partners, and provide assurance to those procuring services, whether in the same region or on the other side of the world. They do this by providing a common language and helping to define service requirements, customer expectations and recognized terms and definitions. They also reduce the risks that might hit customers, such as data security vulnerabilities.
How standards ensure quality services
Standards can help you plan, design and deliver services which will work from launch. They help you embed reliable processes, systems and – crucially – behaviours. The standards can take the form of specifications, guidelines, methodologies for particular tasks, and terms and definitions (which help your systems draw on global best practice).
Almost any organisation involved in delivering or procuring services will see value from standards designed to help embed quality processes, policies and procedures and to help reduce risks to customers and clients.
BSI has also developed a number of standards working with specific service industries in order to set the benchmarks for good practice, professionalism and to help provide assurance to customer and ensure their expectations are met.