As the leading global standards, training and Certification Company and Medical Device Notified Body, BSI helps over 70,000 clients worldwide to improve their businesses. We support businesses to embed the habits of excellence so they perform better, achieve sustainable growth, ensure their systems and products meet regulatory requirements, bring new medical innovations in a timely manner to global markets and in doing so, we touch the lives of many across the globe.
We currently have an exciting opportunity to join us working in Poland as
Product Certification Customer Support (m/f)
ABOUT THE ROLE
Purpose of the position
To support Central Europe and CIS in monitoring of the completion and profitability of Product Certification testing projects, delivered by the laboratories within and outside of BSI. To perform a follow-up with the customers in relation to annual testing sample submission, and to respond promptly to their requests and needs.
Key responsibilities & accountabilities
- Manage key aspects of new customers, applications, on-boarding and scheduling
- Conduct capacity planning and auditor scheduling for KiteMark assessments, through Common Operating Model, to assure profitable, cost effective and timely delivery of audits and planning of new clients
- Assist with customer problems and respond to inquiries in a timely manner
- Monitor, at Central Europe and CIS level, the completion of Product Certification testing projects and follow up with the laboratories and the customers
- Preparation of Product Certification delivery Outlook in collaboration with the Product Certification business stream (Finance, Scheme Managers, Sales, etc.)
- Timely follow-up with the customers with regard to annual testing sample submission
- Review of testing jobs with negative/low profitability and with status “broken SMO”, i.e., where timesheeted hours exceed planned hours
- Periodic review and monitoring of revenue/cost recognition, in collaboration with local and Product Certification Finance teams
- Collaboration with Operational management in qualification/re-qualification of new and existing auditors
- Collaboration with Operational management in qualification/re-qualification of new and existing auditors
- Provision of support for internal projects and for organization of customer or internal events, as requested
ABOUT YOU
- Associate degree
- Good command of English required (verbal and written)
- Experience of working within a busy office environment within a customer-facing organisation.
- Ability to cope with pressure and meet tight deadlines.
- To be computer literate and have experience of using Microsoft Office and computer systems.
- A friendly, helpful and positive telephone manner. An optimistic, open and flexible approach to change.
- An attitude to get it right first time and take pride in their work and performance and to be part of a successful team.
- An enthusiastic, self-motivated and organised person
WE OFFER
- Home-based position
- Full time employment contract
- Interesting and challenging job
- Attractive salary
- Proffesional development
- Work in stabile international company
- Non financial benefits included
If You want to apply for this position send us Your CV in English with job title in subject line
You can apply HERE
Please add below clause the the application "I hereby agree for processing the following personal information strictly for recruitment purposes in accordance with the regulation regarding the Personal Data Protection Act as of 29 August 1997, consolidated text Journal of Laws 2016, item 922"
Trener Systemów Zarządzania Praca w terenie Do obowiązków ww. osób będzie należała realizacja szkoleń na terenie Polski z zakresu jednego lub więcej Systemów Zarządzania, w zależności od posiadanych kwalifikacji, spośród norm: ISO 9001, ISO 14001, OHSAS 18001, ISO/IEC 27001, ISO/IEC 20000, ISO/TS 16949, ISO 50001, ISO 22301 WYMAGANIA: Wykształcenie wyższe, Doświadczenie w prowadzeniu szkoleń z Systemów Zarządzania ISO Kwalifikacje trenera Znajomość jednego lub więcej systemów w dowolnym zestawieniu: ISO 9001, ISO 14001, OHSAS 18001, ISO 22301, ISO 50001, ISO/IEC 27001, ISO/IEC 20000, ISO/TS 16949 Znajomość języka angielskiego w mowie i piśmie będzie dodatkowym atutem OFERUJEMY: Interesującą pracę Atrakcyjne wynagrodzenie Rozwój zawodowy Osoby spełniające powyższe kryteria i zainteresowane ofertą prosimy by kierowały swoje aplikacje, zawierające CV i list motywacyjny wyłącznie na adres email: szkolenia@bsigroup.com Z dopiskiem: Nr referencyjny: TSZ/BSI/0715
