itSMF Certified Auditor & ISO/IEC 20000:2011 Lead Auditor

ISO20000:2011 is an international IT standard that allows companies to demonstrate excellence and prove best practise in IT management. The standard ensures companies can achieve factual approach benchmarks to continuously improve their delivery of IT services.

Benefits

To ensure compliance to an international standard for IT Service Management
Ensure that the organization demonstrates its ability to provide services that meet customer requirements through internal audit
Enable the organization to benchmark the IT service management system
To have competent auditors within the organization
Upon completion of this course, delegates will be able to:

- interpret the requirements of ISO/IEC20000-1:2011 in the context of an audit

- explain the purpose, content and interrelationship of ISO/IEC 20000-1:2011 Specification and ISO/IEC 20000-2:2011 Code of Practice

- Plan, conduct, report and follow up on an ITSMS audit in accordance with ISO19011:2002 and ISO/IEC 20000-1:2011.

Who is it for?

The course is aimed at personnel who already have an understanding of ISO/IEC 20000:2011 (delegates who do not have this understanding are advised to attend the 1 day Introduction to ISO/IEC 20000:2011 Course)

Persons who have been given the responsibility to audit an IT Service Management System

Existing auditors who wish to attain formal qualification and refresh their skills

ITIL Practitioner who are co-ordinating audit activities Consultants / IT Manager / External Auditors

Course Structure

ISO20000:2011 briefing and ITIL comparison

To provide structure approach of ISO/IEC 20000:2011 auditing

Through sessions and exercises, delegates will be able to identify the stages of audits:

Principles of auditing

Managing an audit programme

Audit activities

- Initiating the audit

- Preparing for audit

- Conducting audit

- Finalising the audit

- Audit follow-up

APM Body of Knowledge (former itSMF) certified Exam and IRCA Exam

What's included?