Do you want to add value to your organization and the services you deliver? BSI has developed a short session that makes you aware of what service management is, why it is important, and how your organization manages it. It also considers how you are a vital piece of the puzzle and what you can do to help your organization.
On-demand - training that’s even more flexible
BSI’s on-demand courses are market-leading and available 24/7. Developed by top subject matter experts, they contain the same high-quality content you will find in our tutor-led training, but with the added benefit of being able to learn at your own pace and at any time.
How will I benefit?
This course will help you:
- Understand why service management is important
- Describe what service management is
- Understand why service management matters to your organization
- Describe what Service Management System (SMS) is
- Understand how your role helps your organization achieve its management system objectives and conformance
Who should attend?
All staff especially those who are within scope of an ISO/IEC 20000-1:2018 service management system (SMS).
What will I learn?
You’ll be able to:
- Describe what a Service Management System is
- Explain why a Service Management System is important and the benefits it brings
What is included?
- นี่คือหลักสูตร eLearning
- ภาษาที่ใช้ในการอบรม : ภาษาอังกฤษ (English)
- ระยะเวลาในการเข้าถึงหลักสูตร : 12 เดือน
- ผู้เข้าอบรมจะได้รับใบประกาศนียบัตรรับรองของ BSI Training Academy หลังเสร็จสิ้นการฝึกอบรม
