ISO/IEC 20000-1:2018 Senior Management Briefing

As a business leader, your commitment and support is crucial to the success of your organization’s service management system.

This executive session highlights the requirements for leadership in top management, and their commitment in ISO/IEC 20000-1:2018. It will give you a better understanding of both your organization’s obligations and your personal responsibilities. It will enable you to develop action plans for implementing key leadership activities.

How will I benefit?

This course will help you:

  • Demonstrate your organization’s commitment to service management and high-quality service delivery
  • Demonstrate leadership and commitment in relation to your service management system (SMS)
  • Recognize how ISO/IEC 20000-1:2018 is relevant to the changing service management landscape
  • Allocate resources for the establishment and implementation of your SMS
  • Participate in improvement projects and show support by leading by example
  • Communicate the importance of meeting SMS requirements
  • Promote a culture supporting the intended outcomes of the SMS