IT Service Management Training ISO/IEC 20000

Customer satisfaction is at the forefront of efficient IT service management and Information and Communications Technology (ICT) continuity is fundamental to the success of any business reliant on IT services. Take our IT Service Management Training Courses to achieve best practice and overall business continuity.

Disruption to IT services management can bring business operations to a halt, damaging your reputation through lost time and profit. A code of practice is crucial to the IT community in any sector. The IT Infrastructure Library (ITIL) provides a benchmark for IT service management through standard checklists and procedures. We can provide essential ITIL training and certification accredited by the Information Systems Examination Board (ISEB).

Our courses can be tailored to your needs and delivered onsite or through a public program.

ISO/IEC 20000 Introductory Courses

ISO/IEC 20000-1:2011 Requirements (TPECS)


2 day classroom course

    This course teaches a general understanding of the concepts of the ISO 20000-1 standard and how it provides a framework for the adoption of an integrated process approach to effectively deliver IT services to meet business and customer requirements. An experienced instructor explains the clauses of ISO 20000-1 in detail, providing a base for understanding the process approach and includes auditing the requirements of the standard. Students learn by participating in group exercises and in-depth discussions.

View details for ISO/IEC 20000-1:2011 Requirements (TPECS)

ISO/IEC 20000 Auditing Courses

ISO/IEC 20000-1:2011 Internal Auditor (TPECS)


3 day classroom course

    This course provides the skills needed to understand ISO/IEC 20000-1 requirements, the implementation and certification processes, an auditor’s roles and responsibilities, and the principles, practices, and types of audits. You will learn how to effectively deliver managed IT services to meet business and customer requirements in accordance with ISO/IEC 20000-1.

View details for ISO/IEC 20000-1:2011 Internal Auditor (TPECS)

ISO/IEC 20000-1:2011 Lead Auditor (TPECS)


4 day classroom course

    This lead auditor course teaches the requirements of ISO/IEC 20000-1, giving you the knowledge and skills you need to interpret the standard in the context of an audit process. You will learn to understand the purpose, content and interrelationship of each part of the standard. Completion of this course will enable you to conduct and lead effective audits through the entire audit process, from managing an audit program to reporting on audit results.

View details for ISO/IEC 20000-1:2011 Lead Auditor (TPECS)