Training Courses

ISO/IEC 20000 Service Management Training Courses

Gain a thorough understanding of ISO/IEC 20001-1 and achieve certifications, such as Exemplar Global competency.

ISO/IEC 20000 Service Management Training Courses

Enroll on our Learning Marketplace: Public training See all ISO 20000 courses

Private training

Become adept in the Service Management System (ISO/IEC 20000)

Whether in-person or virtual, our live sessions use accelerated learning techniques, securing your thorough comprehension through interactive workshops and lectures. Discover our on-demand e-learnings and free webinars for flexible learning options.

If you're looking to simply learn the service management system (SMS) requirements or become a certified internal or lead auditor, training with experts will provide what you need. Our service management training appeals to all learning styles and offers an enhanced learning experience.

Support your organization's or your own personal certification

Gain the knowledge to effectively implement and audit an ISO/IEC 20000-1 SMS and create a competitive edge that is internationally recognized. This is ideal for any service provider, large or small, wanting to provide assurance in the quality of the services delivered. It’s commonly used for IT services, facilities management, and business services to help effective and resilient services in today’s changing service delivery environment.

Popular ISO/IEC 20000 Service Management training courses

Our most popular courses are listed below with brief descriptions and links to our BSI Learning Marketplace for more details and to enroll.

Get a thorough understanding of the key ISO/IEC 20000-1 terms, definitions, and clauses. You will learn to interpret and apply the key concepts and principles of the standard to existing processes within your organization.

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Gain extensive knowledge of the ISO/IEC 20000-1 definitions, concepts, guidelines, and requirements. This course provides in-depth coverage of an auditor’s responsibilities and practices following the Auditing Management System Standard Guidelines (ISO 19011:2018). Get the tools you need to conduct all phases of an internal audit, including preparing and presenting effective audit reports.

This course includes the ISO/IEC 20000-1:2018 Requirements (TPECS) training.

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Acquire the expertise and proficiency needed to lead audits for a SMS. Gain extensive knowledge of the ISO/IEC 20000-1 definitions, concepts, guidelines, and requirements. This course provides in-depth coverage of an auditor’s responsibilities and practices following the Auditing Management System Standard Guidelines (ISO 19011:2018).

This course encompasses training from both the ISO/IEC 20000-1:2018 Requirements and Internal Auditor courses.

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Our training programs can help you and your organization inspire growth.

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