ISO/IEC 20000 IT Service Management

Companies of any size rely on effective IT service management. No matter where you’re based or what you do, your IT services need to be cost effective, reliable, consistent and efficient. You can achieve all of this with ISO/IEC 20000, if you manage internal IT services or provide IT services as an outsourced service provider. Plus you’ll bring your Information Technology Infrastructure Library (ITIL) up to standard, so that your IT services deliver exactly what’s needed. 


NEWS: ISO/IEC DIS 20000-1 has been published

The Draft International Standard (DIS) ISO/IEC 20000-1 has been published. This is where organizations like yours have the opportunity to review the draft and make comment. Comments are accepted from businesses, interested parties and individuals. You can find out how to comment on the DIS from your national standards body, it will also gather all the incoming comments and submit them to ISO.

If your organization is certified to ISO/IEC 20000-1 purchasing a copy of the DIS can help you start thinking about your transition to the revised standard. 

Find out more about ISO/IEC 20000-1 update


Are you ready for IT service management?

Whether you’re new to ISO/IEC 20000 or looking to take your expertise further, we have the right training courses, resources and services. We offer packages that can be customized to your business to get your IT service management up to the right standards—cutting the cost of services you don’t need. A customized ISO/IEC 20000 package can be designed to remove the complexity of getting you where you want to be—whatever your starting point.


Popular training courses for ISO/IEC 20000

Gain more experience with ISO/IEC 20000 IT Service Management by taking one of our specially-designed courses.