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Client Directory certificate

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ISO/IEC 20000-1:2018

PT Bank Central Asia, Tbk
IT System Operation Subdivision
Menara BCA 15 Floor
Jl. M.H. Thamrin No. 1
Jakarta Pusat
DKI Jakarta
Indonesia 10310

Certificate Number: ITMS 775326
Scope: The service management system of IT System Operation Subdivision of Bank Central Asia that delivers Data Center and IT Operation Management services to external customers from Indonesia. This is in accordance with the latest service catalogue. Previous certificate expired on 30/08/2025 Recertification audit ended 04/07/2025

Original Registration Date	Effective Date	Last Revision Date	Expiry Date
2022-08-31	2025-09-17	2025-09-17	2028-08-30

Site Name	Site Address	Certificate/License number	Standard/Scheme number or name
PT Bank Central Asia, Tbk	IT System Operation Subdivision Menara BCA 15 Floor Jl. M.H. Thamrin No. 1 Jakarta Pusat Indonesia	ITMS 775326	ISO/IEC 20000-1:2018
PT Bank Central Asia, Tbk	DC A Jakarta Jakarta Barat Indonesia	ITMS 775326	ISO/IEC 20000-1:2018
PT Bank Central Asia, Tbk	DC B Surabaya Surabaya Indonesia	ITMS 775326	ISO/IEC 20000-1:2018
PT Bank Central Asia, Tbk	BCA Learning Institute - Sentul City Jl. Pakuan No. 3, Sumur Batu, Babakan Madang, Bogor, Indonesia	ITMS 775326	ISO/IEC 20000-1:2018
PT Bank Central Asia, Tbk	DC C Bekasi Kabupaten Bekasi Indonesia	ITMS 775326	ISO/IEC 20000-1:2018
PT Bank Central Asia, Tbk	DC D Jakarta Jakarta Pusat Indonesia	ITMS 775326	ISO/IEC 20000-1:2018