ISO/IEC 20000-1 Transition

To help organizations respond to increasing service demands and a changing service delivery environment, ISO/IEC 20000-1:2011 has been updated and replaced by ISO/IEC 20000-1:2018.

ISO/IEC 20000-1:2018 transition timeline

Organizations currently certified to ISO/IEC 20000-1:2011 will have three years to transition to ISO/IEC 20000-1:2018. After 29 September 2021, certificates for ISO/IEC 20000-1:2011 will no longer be valid.