Getting started with ISO/IEC 20000-1
What is ISO/IEC 20000-1 Service Management means and why it’s good for business
Step 1 of 3: Get started
Interested in understanding more about ISO/IEC 20000-1 and how you can introduce it to your business? Here’s how we can help you to start working with it today.
ISO/IEC 20000-1 is the international standard for Service Management Systems (SMS). In changing service delivery environments, it helps you respond to increasing service demands and deliver value for customers, users and your organization.
By achieving ISO/IEC 20000-1 certification you provide assurance to stakeholders, showing that service quality is at the heart of your organization and you’re serious about delivering a consistent and reliable service that continues to add value.
You need to: