Implementing ISO/IEC 20000-1 Service Management

Step 2 of 3: Implementation

We have great resources and support services to help you to start implementing ISO/IEC 20000-1 into your business.

You need to:

  • Ensure your organization understands the principles of ISO/IEC 20000-1, the roles individuals need to play, and review your activities and processes against the standard

We help you to:


How to get certified to ISO/IEC 20000-1

  1. ISO/IEC 2000-1 Service Management system certification should be hassle-free. You’ll be appointed a BSI Client Manager, a trusted expert with relevant industry experience to your business, who can guide you through the process.

    The steps to ISO/IEC 20000-1 certification:

    1. ISO/IEC 20000-1 gap analysis

    An optional service which takes place before your assessment visits. We’ll take a closer look at your existing information security management system and compare it with the requirements of the ISO/IEC 20000-1 standard. It’s a really cost effective way to check if there are any areas you need to work on before we carry out a formal assessment.

    2. Formal assessment

    A two-stage process. First your BSI Client Manager will review your organization’s readiness for assessment by checking if the necessary ISO/IEC 20000-1 procedures and controls have been developed in your organization. We will share the details of our findings with you so that if we find gaps, you can close them. Next, if all the requirements are in place, we’ll assess the implementation of the procedures and controls within your organization to make sure that they are working effectively as required for certification of ISO/IEC 20000-1. 

    3. Certification and beyond

    When you achieve certification you’ll receive your BSI ISO/IEC 20000-1 certificate which is valid for three years. Your BSI Client Manager will visit you regularly to make sure your system doesn’t just remain compliant, but it continually improves and adds value to your organization.


Are you ready for service management?

Explore our ISO/IEC 20000-1 certification journey – designed to help you at whatever stage you are at.