ISO/IEC 20000 for small businesses

Even small companies need standards to evolve and grow. ISO/IEC 20000 will show you how to achieve best practice across ITIL and service management – providing a framework to deliver services that are driven by business need rather than just technology. ISO/IEC 20000 is suitable for internal services and outsourcing providers. 


Shaping ISO/IEC 20000 for small businesses

Small businesses that implement ISO/IEC 20000 can get the same benefits as larger companies.  You’ll see that with ISO/IEC 20000 you can save money and improve the quality of your service through efficiency and effectiveness improvements – no matter the size of your organization.  We know that you may have tighter budgets and less time to manage technology needs, ITIL and IT services. That’s why we provide packages that can be customized to include only the services and products you need – removing the unnecessary cost and complexity of achieving ISO/IEC 20000.

The standard provides a framework to integrate people, processes and technology, allowing you to develop IT services that are driven by and support business objectives – rather than just technology needs. ISO/IEC 20000 puts controls in place to measure and maintain consistent levels of service – whether you have an internal IT services team or manage external service providers.

The standard is also compatible with ITIL, allowing you to measure performance regularly and find ways to keep improving. Plus, better IT service management supports better customer service, strengthening your offering when tendering for business.


How to get certified to ISO/IEC 20000-1

  1. ISO/IEC 2000-1 Service Management system certification should be hassle-free. You’ll be appointed a BSI Client Manager, a trusted expert with relevant industry experience to your business, who can guide you through the process.

    The steps to ISO/IEC 20000-1 certification:

    1. ISO/IEC 20000-1 gap analysis

    An optional service which takes place before your assessment visits. We’ll take a closer look at your existing information security management system and compare it with the requirements of the ISO/IEC 20000-1 standard. It’s a really cost effective way to check if there are any areas you need to work on before we carry out a formal assessment.

    2. Formal assessment

    A two-stage process. First your BSI Client Manager will review your organization’s readiness for assessment by checking if the necessary ISO/IEC 20000-1 procedures and controls have been developed in your organization. We will share the details of our findings with you so that if we find gaps, you can close them. Next, if all the requirements are in place, we’ll assess the implementation of the procedures and controls within your organization to make sure that they are working effectively as required for certification of ISO/IEC 20000-1. 

    3. Certification and beyond

    When you achieve certification you’ll receive your BSI ISO/IEC 20000-1 certificate which is valid for three years. Your BSI Client Manager will visit you regularly to make sure your system doesn’t just remain compliant, but it continually improves and adds value to your organization.