ISO/IEC 20000-1 Service Management System (SMS)

ISO/IEC 20000-1 is ideal for any service provider, large or small, who wants to provide assurance in the quality of the services they deliver. It’s commonly used for IT services, facilities management and business services to help ensure effective and resilient services in today’s changing service delivery environment.



How BSI helps

Understanding and/or applying the requirements of any standard to your business isn’t always a straightforward process. BSI has helped train and certify countless organizations around the world to embed an effective ISO/IEC 20000-1 service management system (SMS). And you can benefit from our experience too with our ISO/IEC 20000-1 training courses and certification.


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Are you ready for IT service management?

Explore our ISO/IEC 20000-1 certification journey – designed to help you at whatever stage you are at.