ISO/IEC 20000-1:2018 Service Management Awareness On-demand Training Course

レベル入門・基本所要時間 0.5 時間

申込受付中: オンデマンド研修 ¥5500 税込/人 Book your place

Want to add value to your organization and the services you deliver? BSI has developed a short session that makes you and your teams aware of what service management is, why it is important, and how your organization manages it. It also considers how you are a vital piece of the puzzle and what you can do to help your organization.

Having a consistent level of awareness across an organization can support employees to make informed decisions, enabling them to navigate complex situations with clarity and confidence. Ensuring everyone has a shared fundamental understanding of your management system can help embed continual improvement and maximize the benefits of ISO 20000-1.

On-demand - training that’s even more flexible

BSI’s on-demand courses are market-leading and available 24/7. Developed by top subject matter experts, they contain the same high-quality content you will find in our tutor-led training, but with the added benefit of being able to learn at your own pace and at any time.

How will I benefit?

This course will help you:

Understand why service management is important
Describe what service management is
Understand why service management matters to your organization
Describe what Service Management System (SMS) is
Understand how your role helps your organization achieve its management system objectives and conformance

Upon completion of this training, you will be able to:
- Describe what a Service Management System is
- Explain why a Service Management System is important and the benefits it brings
All staff especially those who are within scope of an ISO/IEC 20000-1:2018 service management system (SMS).
- This is an online, eLearning course.
- You’ll have access to the course for 30 days.
On completion, you'll be awarded an internationally recognized BSI Training Academy certificate.

For information on the process after applying for on-demand training, how to take the training, etc., please refer to Accessing BSI E-learning Courses.
Course Duration Hours
- 30 Min.
Payment

Invoice(Bank Transfer)

We will send you an invoice (PDF) by e-mail within 5 business days after your application. Please make payment by bank transfer by the due date as indicated on the invoice.

Credit Card

We will send you a paid invoice (PDF) by e-mail approximately 5 business days after your application. Discounts other than promotional codes are not eligible for card payment.

Cancellation Policy

In the event of cancellation after registration, a cancellation fee of 100% of the full amount of the course fee will be charged.

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ISO/IEC 20000-1:2018 Service Management Awareness On-demand Training Course