Quality is defined as constant conformity to the expectation of the customers in an organization. Others define quality as excellence, absolute best, value, etc. When quality is defined in accordance with organizations, it is the organization that has to survey and classify how quality is defined and perceived by their customers so that they can work towards meeting these expectations. BSI has developed a short session that makes you aware of what quality is, why it is important, and how your organization manages it. It also considers how you are a vital piece of the puzzle and what you can do to help your organization.
This course content is part of the ISO 9001 Requirements On-demand Elearning.
On-demand - training that’s even more flexible
BSI’s on-demand courses are market-leading and available 24/7. Developed by top subject matter experts, they contain the same high-quality content you will find in our tutor-led training, but with the added benefit of being able to learn at your own pace and at any time.
How will I benefit?
This course will help you:
- Understand what is meant by quality
- Appreciate why quality is important to your organization
- Recognize some of the issues associated with quality
- Identify how you can support your organization’s quality efforts
Who should attend?
All staff especially those who are within scope of a ISO 9001 quality management system.
What will I learn?
Upon completion of this course, you will be able to:
- Understand why quality is important
- Describe what quality is
- Understand why quality matters to your organization
- Describe what quality management system (QMS) is
- Identify the benefits of and implications of non-conformance to a quality management system
- Understand how your role helps your organization achieve its management system objectives and conformance
What's included?
This is an online, eLearning course.
You’ll have access to the course for 30 days.
On completion, you'll be awarded an internationally recognized BSI Training Academy certificate.
For information on the process after applying for on-demand training, how to take the training, etc., please refer to Accessing BSI E-learning Courses.
Course Guide
Course Duration Hours
- 30 Min.
Payment
Invoice(Bank Transfer)
We will send you an invoice (PDF) by e-mail within 5 business days after your application. Please make payment by bank transfer by the due date as indicated on the invoice.
Credit Card
We will send you a paid invoice (PDF) by e-mail approximately 5 business days after your application. Discounts other than promotional codes are not eligible for card payment.
Cancellation Policy
In the event of cancellation after registration, a cancellation fee of 100% of the full amount of the course fee will be charged.
