Introduction to ISO/IEC 20000 IT Service Management Training Course

Level Requirements Duration 1 day

Available to book: Public classroom Contact Us

This is a one-day introduction course to ISO/IEC 20000:2011 Information Technology – Service Management.

What is included?

- Provide a basic understanding of ISO/IEC 20000:2011
- Examine the certification process
- Review the benefits of achieving ISO/IEC 20000:2011
The course is aimed at all levels within an organization who need an understanding of ISO/IEC 20000:2011 Parts 1 & 2 and the certification process.
- A move towards conformance to an international standard for IT Service Management
- A step closer to providing services that meet customer requirements
- Use of a management system for tendering of services.

Reach out and see how we can help guide you on your path to sustainable operational success.