IT Service Management Systems Internal Auditor Training Course (BS ISO/IEC 20000:2011)

Duration 2 days

Available to book: Public classroom

This is an intensive two-day course for the Internal Auditor based on the requirements of ISO/IEC 20000:2011 Information Technology – Service Management.

What are the benefits?

Delegates will have an understanding of auditing to ISO/IEC 20000:2011

Brief summary of the standards (delegates are expected to have an understanding of the standards prior to attendance on this course)
Managing an audit program
Audit activities
Preparing for on-site activities
Conducting the audit, Audit reporting, Audit summary
Corrective action

- Understand the Purpose of ISO/IEC 20000:2011
- Understand the Role of Service Management Processes
- Understand the Individual Requirements of ISO/IEC 20000:2011 and How They Apply to IT Service Management Systems
- Learn Basic ISO/IEC 20000:2011 Implementation Steps
- Understand the Roles and Responsibilities of the Auditor
- Apply ISO 19011:2002 Definitions, Concepts, and Guidelines
- Recognize the Principles, Practices, and Types of Audits
- Conduct all Phases of an Internal Audit (Plan, Execute, Report, Record, Follow Up, Closure)
- Understand the ISO/IEC 20000:2011 Certification Scheme
- Staff tasked with managing, implementing, or internal auditing an IT Service Management system
- Auditors and others who wish to gain an understanding of ISO/IEC 20000:2011.
- Training course notes
- Lunch
- Refreshment
- Certificate of attendance

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