An effective IT Service Management System can minimize disruption to your business and ensure that you exceed business and customer requirements. Our two-day ISO/IEC 20000 Requirements course teaches you what is involved in getting your IT Service Management System fully compliant by covering all concepts of the ISO/IEC 20000 standard.
Essential for anyone working with IT service management, or wanting to increase their knowledge in this sector, this training course explains the clauses of the standard in detail and equips you with the knowledge of how to effectively manage your IT service management system.
An expert trainer with knowledge of implementing and auditing to the ISO/IEC 20000 standard guides you through group activities, class discussions and their experience of working within the industry, to help you understand the process approach and help you understand audit requirements.
The course will equip you with the knowledge you need to get the best out of your IT Service Management System.
Who should attend?
- Anyone requiring a solid understanding of ISO 20000:2011
- Anyone who currently has ISO 20000 implemented in their organization
- IT Managers
- IT Service Process Owners
- IT Consultants
