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Deliver more effective and resilient services with ISO/IEC 20000, the global standard for Service Management Systems (SMS).
Part 1 of the ISO/IEC 20000 series provides practical guidance on applying a SMS and is commonly used for IT services and business services to help ensure effective and resilient delivery.
Part 2 specifies requirements for establishing, maintaining, and continually improving a SMS to ensure high-quality service delivery. Its generic approach means organizations of all sizes or sectors can use the standard to provide assurance in the quality of their services.
Understand and implement the ISO/IEC 20000 series to establish an effective service management system.
Get the BS ISO/IEC 20000 standard series for service management or subscribe to get all the standards you need.
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Ensure your team has the knowledge, skills, and confidence they need to implement the ISO/IEC 20000 series for service management.
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Get independent assessment and achieve certification for your service management systems.
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Unlock new opportunities for your organization by enhancing customer services, reducing complexities, and strengthening reliability with ISO/IEC 20000.
Streamline service management processes and eradicate inefficiencies.
Align service management processes with the needs of your business.
Deliver consistent and reliable services to your customers and supply chain partners.
Respond quickly to increasing service demands in changing environments.
Establish, implement, and continuously improve your service management systems.
Improve services to enhance customer satisfaction and win new business.
As your trusted partner, we can help you navigate the complexities of service management with confidence. Speak to our experts to begin your journey today.
