ISO/IEC 20000-1 Service Management System (SMS)

ISO/IEC 20000-1 is ideal for any service provider, large or small, who wants to provide assurance in the quality of the services they deliver. It’s commonly used for IT services, facilities management and business services to help ensure effective and resilient services in today’s changing service delivery environment

About ISO/IEC 20000-1

Internationally recognized, ISO/IEC 20000-1 is the best practice framework for a service management system that helps you to provide a consistent, reliable service. It supports you to embed a service lifecycle strategy into your organization - providing best practice guidance on how to manage your portfolio of services so they remain current and add value.

Leading benefits of ISO/IEC 20000-1:

Find out more about ISO/IEC 20000-1 revision

How BSI helps

Understanding and/or applying the requirements of any standard to your business isn’t always a straightforward process. BSI has helped train and certify countless organizations around the world to embed an effective ISO/IEC 20000-1 service management system (SMS). And you can benefit from our experience too with our ISO/IEC 20000-1 training courses and certification.

Our Services

Certification

 

We help improve the resilience of organizations around the world by guiding them through each step to certification.

 Make your way through the three step journey below.

Are you ready for service management?

Explore our ISO/IEC 20000-1 certification journey – designed to help you at whatever stage you are at