Performance Improvement Training

This one-day training course aims to instill the art of customer complaint handling, and to build customer loyalty to your business. 

This two day training course is based on a proven problem-solving model by Deming, who advocated the PDCA Cycle of Plan-Do-Check-Act. The 7 QC tools are the fundamental techniques used at the different stages in the PDCA cycle. 

This interactive and practical three-day course will provide first-hand experience of the approaches and tools necessary for effective process improvement. By developing your knowledge and skill in this important area, you will be able to deploy a process improvement framework that works effectively for your organization.

This course will overall cover the essential roles, responsibilities and authorities which needed by relevant assigned Management Systems Managers (MSM) and provide a wonderful platform for sharing of experiences and ideas.

本課程是一種通用問題解決方法，適用於一個組織內各職能管理人員及其他相關人員，組織各級人員都適合這一普及性課程

This one day course will give you the skills and techniques to write an accurate audit report which provides the right facts and evaluates findings in a succinct and clear way.

This course is an introduction into Acceptance Sampling and therefore the following topics are not covered: producer and consumer risk, OC curves and control limits. 

The latest iteration of management systems standards (such as ISO 9001, ISO 14001 and ISO 45001) are much more flexible about what documents are required. However, this means it can be difficult to decide which documents and records should be kept to conform and comply with the requirements.

In this course, we’ll cover the principles of general communication techniques, interpersonal skills; non-verbal communication; listening skills; techniques for building rapport; methods for dealing with difficult interactions; and effective briefing techniques.