ISO 7101:2023 is the inaugural global standard for healthcare quality management. It guides organizations, irrespective of size or structure, in establishing sustainable, high-quality health systems. Emphasizing a people centred approach and risk identification, it ensures patient and workforce safety, controlled service delivery, and continuous improvement. Implementation leads to refined healthcare quality, improved patient safety, cost-efficiency, operational effectiveness, and enhanced reputation with expanded market reach.
This course is designed to provide participants with a comprehensive understanding of the requirements for healthcare quality management systems. The course covers the key principles of ISO 7101:2023, including the creation of a culture of quality, people centred care, risk identification and management, patient and workforce safety, and continual improvement. Participants will learn how to apply these principles in their healthcare organizations to improve the quality of healthcare delivery and care outcomes. The course is suitable for healthcare professionals, quality managers, and anyone interested in healthcare quality management.
This course aims to provide participants with insights into the purpose and requirements of a healthcare quality management system. Through a systematic framework, it encourages the creation of a culture of quality, effective risk identification and resolution, and the adoption of a people-centred health system founded on values such as respect, compassion, co-production, fairness, and dignity.
How will I benefit?
This course will help you to:
- Gain an understanding of the purpose and requirements of healthcare quality management systems under ISO standards
- Familiarize yourself with the implementation framework based on ISO 7101:2023, and develop the ability to tailor it to your specific situation
- Enhance interactions and communication within medical care processes, acquire skills for operating a structured Management System, and recognize how quality in healthcare contributes to Sustainable Development Goals
How will I learn?
Our high impact accelerated learning approach increases learning by improving knowledge retention and skill application. This course is activity-based, resulting in a deeper understanding of the material and a greater impact on job performance.
