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Lean Sigma Black Belts are breakthrough leaders who harmonize the use of Lean & Six Sigma methodologies to resolve operational issues and improve process performance, which have not been able to achieve through the singular use of Lean or Six Sigma. Thus, a critical resource for the successful implementation of Lean Sigma is the rigorous DMAIC improvement methodology and the effective applications of powerful tools.
For organisations that are non-manufacturing based, it is essential to adapt the Lean and Six Sigma tools so that they are relevant and effective to the service and transactional types of processes. This training program is designed for participants who are expected to play the Black Belts role in Lean Sigma implementation in non-manufacturing organisations.
Participants will be able to:
This training program is to equip participants from the service industry with a comprehensive skill set for analysing and improving processes using the integrated Lean Sigma approach. Upon completion of this training, the participant will be able to:
This training program is suitable for cross functional project leads who are tasked by the management to play the Black Belt role in Lean Sigma deployment program.
Training (Certificate of Attendance)
To be awarded with the Certified Service Lean Sigma Black Belt Certificate, the participant will need to pass the tests at the end of each training phase and to demonstrate the ability to apply the techniques through:
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