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    Fusion BPO Services Phils, Inc.

    Business scope: Customer Services, Tele-sales, Telephone Answering Services, Debt Recovery, Email and Chat Support, Technical Support Services, Order Taking, Online Order Processing & Collection Services

    Products, services or works: Customer Services, Tele-sales, Telephone Answering Services, Debt Recovery, Email and Chat Support, Technical Support Services, Order Taking, Online Order Processing & Collection Services

    BSI logo

    Address:

    Unit 601 & 602 Orient Square Bldg.
    Emerald Avenue
    Ortigas Center
    Pasig City
    Metro Manila
    1605
    Philippines

    Verification date: 43239

    Website: http://www.fusionbposervices.com
    Phone: +063 025 068 932
    Fax: -

    • Certificate/Licence number Standard/Scheme number or name Start Date (YYYY-MM-DD) Expiry Date (YYYY-MM-DD)
      IS 692267 ISO/IEC 27001:2022 2018-05-25 2027-05-24
      Scope

      International BPO & Call Centre Services including Voice and Non Voice based Services, Information Technology, Human Resource, Administration, Legal and Regulatory, Finance and Accounts

    • The Orient Square Building
      The Orient Square Building
      Reception
      Reception
      Building Hallway
      Building Hallway
      Top Management Offices
      Top Management Offices
      HR and Executive Offices
      HR and Executive Offices
      Pantry
      Pantry
      Production Floor 1
      Production Floor 1
      Production Floor 2
      Production Floor 2
      Training Room
      Training Room
      CCTV Room
      CCTV Room
      From Left- Server Room UPS Room
      From Left- Server Room UPS Room

    • Years of operation
      Years range: 10 - 15 yrs

      Type of ownership
      Private

      Annual turnover
      Not to disclose

      Business license or equivalent official document
      Tax registration
      Quality management system
      • ISO 27001 - Name of Certification Body: BSI - License No: IS 692267 - Expiry Date: 2021/05/24
        ISO27001.pdf

    • Total employees:
      301 - 500

      Total Number of Employees: 342

      View Org Chart

      Permanent employees:
      342

      Part time employees:
      -

      Temporary employees:
      -

      Migrant employees:
      Country / region Employees from country / region
      None None

      Production staff:
      320

      QA/QC staff:
      7

      Service staff employees:
      15

    • Facilities on site(eg: office space, warehouse) Size of facilities (m2)
      Office area 915
      Production area 581
      Warehouse area -
      Other area -
      Sole use of site and buildings
      Shared site & Shared use of buildings
    • Fusion BPO Services Phils, Inc.
      Unit 601 & 602 Orient Square Bldg.
      Emerald Avenue
      Ortigas Center
      Pasig City
      Metro Manila
      1605
      Philippines
    • Key export country / region Percentage of sales
      United States 85.00
      United Kingdom 8.75
      Other 6.25
    • Key sourcing country / region Percentage of purchases
      Not to disclose Not to disclose

    • Output capacity (N/A)

    • Site Name Site Address Certificate/License number Standard/Scheme number or name
      Fusion BPO Services Phils Inc. A Subsidiary of Xplore-Tech
      Services Pvt. Ltd.
      7F Cybergate Bldg
      Fuente Osmena
      Cebu City, Cebu
      Philippines
      		IS 692267 ISO/IEC 27001:2022
      Xplore-Tech Services Pvt ltd
      Plot Y9, Block EP
      Salt Lake, Sector V
      Kolkata
      India
      		IS 692267 ISO/IEC 27001:2022
      Window Technologies Pvt. Ltd.
      Webel IT Park
      Howrah
      India
      		IS 692267 ISO/IEC 27001:2022
      Fusion BPO Services S.A. DE C.V
      Avenida las Camellias #7
      Colonia San Francisco
      San Salvador
      El Salvador
      USA
      		IS 692267 ISO/IEC 27001:2022
      Fusion BPO Services S.A. DE C.V
      Calle Los Abetos No 6
      Colonia San Francisco
      San Salvador
      El Salvador
      USA
      		IS 692267 ISO/IEC 27001:2022
      Parolis SAS, Group PHONEO
      42 Bd Abdelmoumen
      Immeuble walili street
      Casablanca
      Morocco
      		IS 692267 ISO/IEC 27001:2022
      Ameridial Inc.
      4877 Higbee Ave. NW Canton
      Ohio
      USA
      		IS 692267 ISO/IEC 27001:2022
      Ameridial Inc.
      515 Oakland Road Spindale
      North Carolina
      USA
      		IS 692267 ISO/IEC 27001:2022
      Fusion BPO Services Ltd
      23 Guernsey Place
      Three Mile Cross
      Reading
      United Kingdom
      		IS 692267 ISO/IEC 27001:2022
      Fusion BPO Services Ltd. (Jamaica)
      Jamaica 153
      Kingston
      Jamaica
      		IS 692267 ISO/IEC 27001:2022
      Xplore-Tech Services Pvt Ltd.
      Webel-IT Park,
      Phase-II,
      Palasdiha Industrial Area
      Durgapur
      India
      		IS 692267 ISO/IEC 27001:2022
      Xplore-Tech Services Pvt Ltd.
      Third Floor at Premises 14,
      Adibashi Para, Near Budhya Park,
      P. S. Kalyani,
      Nadia
      India
      		IS 692267 ISO/IEC 27001:2022
      Fusion BPO Services Shpk (Albania)
      Rruga e Kavajes, Ish Kinema
      Republika, Pall.Njesi.Ap.Kt.7.,
      Tiranë, Shqipëri
      Albania
      		IS 692267 ISO/IEC 27001:2022
      Fusion BPO Services sh.p.k, Kosovo
      Kompleksi Pika Exlusive,
      Floor 2
      Prishtine
      Kosovo
      		IS 692267 ISO/IEC 27001:2022
      Fusion BPO Services S.A.S.
      791 Park of Commerce blvd,
      Calle 7d # 43a-40, Medellín,
      Antioquia,
      Colombia
      		IS 692267 ISO/IEC 27001:2022
      Xplore-Tech Services Pvt ltd
      Office No. 919, Situate on the 9th Floor
      Rupa Solitaire Premises Co-Operative Society Limited
      Millennium Business Park
      Thane, Belapur Road, Mumbai
      India
      		IS 692267 ISO/IEC 27001:2022
      Fusion BPO Services Ltd.
      24-26 Trinidad Terrace,
      New Kingston
      Jamaica
      		IS 692267 ISO/IEC 27001:2022