CQI & IRCA Certified ISO/IEC 20000-1:2018 Lead Auditor Transition Course

Level Professional Duration 2 days

Available to book: Live online classroom View dates and book now

Are you an ISO/IEC 20000-1:2011 Internal or Lead Auditor who wants the expertise to audit to the revised ISO/IEC 20000-1 Service Management System (SMS) standard? Then this course is for you.

It combines the one-day ‘ISO/IEC 20000-1:2018 Transition’ course with an additional day of auditing activities. So you’ll be able to understand the differences between the standards as well as developing your ISO/IEC 20000-1:2018 auditing skills.

How will I benefit?

This course will help you:

Understand the ISO High Level Structure (HLS), its impact on ISO/IEC 20000-1 and how it supports you to integrate management system standards
Recognize the key differences in requirements and terms between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018
Prepare, conduct and develop the skills for an ISO/IEC 20000-1:2018 audit
Find out about transition timescales.

You will be able to:
- Know and understand Annex SL as a framework for ISO management systems
- Know and understand the changes in the requirements of ISO/IEC 20000-1:2018 from the 2011 edition
- Be able to audit ISO/IEC 20000-1:2018 based SMS requirements effectively.
ISO/IEC 20000-1:2011 Internal and Lead Auditors who need to transition to ISO/IEC 20000-1:2018.
As part of our CQI and IRCA accreditation requirements, BSI must ensure that delegates have the necessary prior knowledge before attending this course, as the requirements of the standard are not covered within this Lead Auditor Course. You should have good knowledge of ISO/IEC 20000-1:2018 and its key principles. If you do not have this knowledge, we strongly recommend attending our ISO/IEC 20000-1:2018 Requirements Course (tutor led or On Demand) prior to this training. Once enrolled, you will be provided with a prior knowledge check, which must be completed before the start of the course.
Please Note: This training fee is applicable only for residents of India and the Indian subcontinent.
- On completion, you’ll be awarded an internationally recognized CQI and IRCA certified training course certificate.
If you have any enquiries, let us know how can we help you.
Call: +91/011 47629000
Email us: info.in@bsigroup.com
- You shall have in-depth knowledge of ISO/IEC 20000-1:2011 and of auditing techniques.
- You should already be an ISO/IEC 20000-1:2011 SMS Internal or Lead Auditor.
- Lead Auditors will be asked to provide a copy of their Lead Auditor training course certificate as evidence of their qualification.
- Delegates do not have to have completed a CQI/IRCA certified auditor course to attend this training.

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