Customer service Kitemark

The BSI Customer Service Kitemark is a mark of quality and distinction. It proves that you put your customers first and take great care to give them a service experience that consistently meets their expectations.

Exclusive to BSI, this Kitemark certification is based on British and International standards and regular measurement of customer satisfaction. It’s for any organisation that’s committed to service excellence, and can be applied to all dimensions of service.

The BSI Kitemark has stood for quality and trust, since 1903. It is recognised by 67% of UK consumers.

The Customer Service Kitemark enables you to:

• Develop and embed a customer-first culture 
• Improve customer acquisition and satisfaction 
• Increase customer loyalty and advocacy 
• Enhance your brand 

To achieve the sustomer service Kitemark, you’ll be assessed by one of our expert auditors against two national/international standards and your customer satisfaction measurement.

The service standards assessed are:

• BS 8477:2014 – Code of practice for customer service (download from the BSI Shop)
  
  
• BS ISO 10002:2018 – Customer satisfaction. Guidelines for complaints handling (download from the BSI Shop)

Following a successful assessment and recommendation, you’ll be issued a BSI Kitemark certificate to show that you provide a quality service to your customers.

• Quickly builds trust – gives confidence to potential customers to win new business.
• Drives service culture – use the requirements of Customer Service Kitemark to instil an organizational culture which focuses on understanding customer needs and exceeding their expectations through service excellence
• Increases customer lifetime value – by delivering consistently excellent service experience to ensure customer satisfaction and build loyalty
• Highlights commitment – through going the extra mile in obtaining third party certification, assures your stakeholders that you are not just ‘talking the talk’.

Find out more about the benefits of customer service Kitemark by reading our client guide now.